Alpha Erec Official Website › Contact
Contact The Alpha Erec Desk
Tracking, changes and refunds: telephone +1 (720) 619-8477, 7:00am to 9:00pm, seven days, or email [email protected]. Website, corrections, privacy and press: email [email protected], Monday to Friday, 9:00am to 5:00pm Eastern. The website address cannot see orders, which is the most common cause of a slow answer.
Two desks, two jobs. Sending a question to the wrong one is the single biggest avoidable delay, so the split is explained first.
Reaching the right Alpha Erec desk first time
Order support
Telephone: +1 (720) 619-8477
Hours: 7:00am–9:00pm, 7 days
Email: [email protected]
Tracking, changes, refunds. This is the desk with access to the order system and it is the only one that can act on anything involving money or a parcel. Have your order ID from the order email ready.
Website desk
Email: [email protected]
Hours: Mon–Fri 9:00am–5:00pm ET
Pages, typos, corrections, privacy requests and press. This address cannot see orders. A message about a missing parcel sent here reaches someone with no way to help, and that is where most delays come from.
| Your question | Where it goes |
|---|---|
| Where is my parcel? | Order desk, by telephone |
| I want a refund | Order desk, by telephone, before posting anything |
| Change an address on an order just placed | Order desk, same day, by telephone |
| Match a lot code to my order | Order desk, by telephone |
| A page on this site is wrong | Website desk, by email |
| A privacy or data request | Website desk, by email |
| Press or partnership | Website desk, by email |
| Can I take this with my medication? | Neither. Ask a pharmacist |
Alphaerecdaily postal addresses
Office
Alphaerecdaily
222 Broadway, Suite 1901, New York, NY 10038, USA
Administrative address. It does not hold stock and does not accept walk-in returns.
Returns
Alphaerecdaily Returns
270 Lafayette Street, Suite 1203, New York, NY 10012, USA
Post returns here only after telephoning the order desk. Include your full name, email and order ID on a sheet inside the parcel, and use a tracked service. Return postage is the buyer’s cost.
What to have ready for the Alpha Erec order desk
A call that takes ninety seconds with these four things in front of you takes ten minutes without them, because everything has to be looked up while you wait.
- The order ID It is in the order confirmation email, at the top. It is the single item that turns a conversation about “my parcel” into a conversation about your parcel.
- The email address the order was placed with Not necessarily the one you use every day. Orders are found by this address as often as by the order ID.
- The purchase date Also on the order email. Every guarantee question turns on this date, not on the delivery date, and the two are usually a week apart.
- The lot code, if the question is about a bottle On the base of the bottle. On this batch it reads ALP-26/AL-8465. Have the bottle in your hand rather than in another room.
- What you want to happen A refund, a replacement, a tracking update or an answer. Saying it in the first sentence shortens the call considerably.
When the Alpha Erec desks are open
| Desk | Channel | Hours | Handles |
|---|---|---|---|
| Order support | Telephone +1 (720) 619-8477 | 7:00am–9:00pm, 7 days | Tracking, changes, refunds |
| Order support | Email [email protected] | Replied within business hours | The same, in writing |
| Website desk | Email [email protected] | Mon–Fri 9:00am–5:00pm ET | Pages, typos, corrections, privacy, press |
Hours are Eastern time, and the order desk is open seven days including weekends. If you are calling from a different time zone, the seven-days-a-week window is wide enough that most people can find an hour inside it without planning around it.
Neither desk will ever telephone you to ask for card details, and neither will email you a payment link. If you receive either, it did not come from here. Telephone the number printed on this page, which is the number to trust rather than the number in a message.
How a complaint to the Alpha Erec desk is handled
- Telephone first Most things that look like a complaint are a tracking question or a missing order ID, and both are resolved on the call.
- Put it in writing as well if it is not resolved [email protected] for an order matter, [email protected] for anything about this website. A written record helps both sides.
- Say what outcome you want A refund, a replacement or a correction to a page. An unresolved complaint is usually one where nobody named the outcome.
- Escalate before raising a chargeback Ask for the matter to be reviewed. A chargeback raised before speaking to the desk freezes the order and makes it slower to resolve, not faster.
- If it concerns the product itself and you feel unwell Contact a clinician first. That is a medical question and it takes priority over any commercial one.
Message the Alpha Erec order desk
For anything urgent the telephone is faster: +1 (720) 619-8477, 7:00am–9:00pm, 7 days. This form opens your own email client with the order desk address filled in. Nothing is submitted to this website.
Never send card details, and never send medical information. Neither desk needs either and no page on this website asks for them.
Report a correction on this Alpha Erec website
Corrections are the most useful message this desk receives. If something on this site is wrong, out of date or unclear, we would rather hear it from you than not. A correction changes the page and moves the review date forward.
Three Alpha Erec questions this page can answer now
- How long until my parcel arrives? One to two business days of handling, then typically three to six business days in transit. Full detail here.
- How do I get a refund? Telephone the order desk with your order ID inside sixty days of purchase, then post the bottles back with tracking. Step by step here.
- How much of each ingredient is in it? Not published, for any of the six. The ingredients page sets out what is known and what is not, and neither desk can add to it.
A fourth question comes up often enough to answer here as well: can either desk tell you whether this product will work for you? No. Nobody here knows, the finished gummy has never been trialled, and no amount is published for any of its six botanicals. The results timeline page sets out how to find out for yourself inside the sixty-day window, which is the only honest answer available.
Encrypted checkout · card details are never stored on this website
Contacting the Alpha Erec desk: common questions
Which address should I use?
Anything involving money, a parcel or an order goes to the order desk on +1 (720) 619-8477 or [email protected]. Anything about this website, a typo, a correction, privacy or press goes to [email protected]. The website address cannot see orders.
How fast is a reply?
The telephone is immediate during opening hours, 7:00am–9:00pm, 7 days. The website desk reads email Mon–Fri 9:00am–5:00pm ET and replies within two business days.
Can the desk give medical advice?
No. Nobody here is a clinician and nobody here will comment on a symptom, a medication or a diagnosis. Those questions belong with your doctor or pharmacist, and a pharmacist will answer an interaction question for nothing.
Can I visit the office?
The office at 222 Broadway, Suite 1901, New York, NY 10038 is an administrative address and does not hold stock or take walk-in returns. The returns address is separate and returns should only be posted after telephoning the order desk.
Do the forms on this page send data anywhere?
No. They open your own email client with the correct address filled in. Nothing is submitted to this website and no data is collected by it.
Order Alpha Erec on the official website
A telephone number a person answers seven days a week, a returns address in New York, and sixty days to change your mind.
Six bottles at $49 each, $294 the lot
Order Alpha Erec On The Official WebsiteFree US shipping on the 3 and 6-bottle packs · 60-day money-back guarantee · lot ALP-26/AL-8465 · one-time payment, no subscription